Thursday, January 26, 2017

Website Down for CoreCommerce Users 1/26/17

We got to wake up to find out our website is down this morning. You can still place orders, but we can't login to fill them. So there will be a delay in filling and shipping orders out. We aren't sure at this time how long the site will be down for us. We did call CoreCommerce and they are unsure as well (super encouraging...). We will keep you all posted for when we are able to start filling orders again. We apologize for any inconvenience, and thanks for your patients during this time. 

You can still call us to place an order. Today we are in the office from 10 am to 4 pm PST. If we don't answer please leave a message with your name, phone number, & short message and we will get back to you ASAP. You can reach us at 541-752-0460.

In the past we have had a difficult time with the customer service CoreCommerce provides to us, and as a result we have things in the work to move to a new e-commerce site, we aren't quite ready to roll things out but as soon as we are, we see all of these types of problems dissolving. Which will result in a consistent, user friendly website for both us and our customers.  

*We will be updating this post as we learn more, or the issue is resolved.* 

1/27/17 Update:

The problem has been resolved, and we are catching up on packing and shipping out orders today. We still don't know the cause of the problem, but we do know that 85% of CoreCommerce's users were effected by this. We're glad that it was resolved in a timely manner. 

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Blogger Steve Berke said...

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May 9, 2017 at 7:59 PM  

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